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Product Details
Disability Confident
Description:
Working with disabled customers and colleagues
Do your staff unwittingly drive away disabled customers?
Do your managers assume job candidates with disabilities cannot do a job well?
If you haven't put disability training in place you could be breaking the law and losing competitive edge.
Our range of Disability Confident learning materials, formulated in conjunction with the Employers’ Forum on Disability, will give your managers and staff the knowledge and skills they need to harness the talents of disabled colleagues and the spending power of disabled customers.
Move beyond disability awareness and become more confident.
Disability is not just about wheelchairs and ramps, neither is it about putting up with second best. This powerful resource dispels the myths and details the practical steps you and your people need to take in order to give excellent service to disabled customers and avoid costly and damaging discrimination against colleagues who are disabled.
Your managers and staff will learn to;
recognise the strengths and abilities of disabled colleagues
work and communicate with disabled people
make legally required reasonable adjustments for staff and customers
behave appropriately to avoid unlawful bullying or harassment
Author Profile:
Coming Soon
Author: Employers Forum on Disability
ISBN: SB DVD
Dispatched Within: 48 hours
Price: £995.00+ VAT
Members' Price: Contact us for member price Only available to member’s