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Disability Confident Description: Working with disabled customers and colleagues Do your staff unwittingly drive away disabled customers? Do your managers assume job candidates with disabilities cannot do a job well? If you haven't put disability training in place you could be breaking the law and losing competitive edge. Our range of Disability Confident learning materials, formulated in conjunction with the Employers’ Forum on Disability, will give your managers and staff the knowledge and skills they need to harness the talents of disabled colleagues and the spending power of disabled customers. Move beyond disability awareness and become more confident. Disability is not just about wheelchairs and ramps, neither is it about putting up with second best. This powerful resource dispels the myths and details the practical steps you and your people need to take in order to give excellent service to disabled customers and avoid costly and damaging discrimination against colleagues who are disabled. Your managers and staff will learn to; recognise the strengths and abilities of disabled colleagues work and communicate with disabled people make legally required reasonable adjustments for staff and customers behave appropriately to avoid unlawful bullying or harassment     Author Profile: Coming Soon

Author: Employers Forum on Disability ISBN: SB DVD Dispatched Within: 48 hours Price: £995.00+ VAT Members' Price: Contact us for member price Only available to member’s

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